Refund and Cancellation Policy

Customers can cancel an eligible active paid plan from Account Settings. Unless a refund is approved, cancellation is scheduled for the end of the current paid access period. Paid features remain available until that date, after which the account moves to the applicable free plan.

A refund request can be submitted from Billing and Receipts against an eligible paid transaction. Provide a clear reason and the relevant invoice or payment reference. Submitting a request does not guarantee approval.

• Requests are reviewed by an authorised super administrator.
• We consider duplicate charges, confirmed technical failure preventing delivery, unauthorised transactions reported promptly, and other circumstances required by applicable law.
• Refunds may be declined where the service was delivered and substantially used, the request is duplicative or abusive, information is insufficient, or the issue falls outside our control.
• Only the original paid amount can be refunded; third-party fees or currency differences are handled according to gateway rules and applicable law.

Approved refunds are sent to the original payment method through the original gateway. Profyle records the provider refund reference, cancels paid access, and moves the account to the free plan.

We aim to review complete requests within 5–7 business days. After approval, the payment gateway or issuing bank may take an additional 5–10 business days, or longer in exceptional cases, to reflect the credit. These external timelines are not controlled by Profyle.

If a gateway refund attempt fails, an administrator may retry it. Contact support with your invoice and provider reference if an approved refund is not visible after the expected bank processing period.

Please contact us first so we can investigate. Fraudulent or abusive chargebacks may result in account restriction, without limiting rights available under applicable law.

Use the Contact Us page for cancellation or refund assistance. Never send card numbers, CVV, passwords, or other sensitive credentials.